FAQ Page

FAQ Page



What chain options are there for pendants?

Chain Options

There are two chain styles in different weights in sterling silver and 18ct gold. The Cable chain is a simple oval linked chain style which suits textured pendants and men’s jewellery. The Anchor chain has a bright sparkly diamond cut design that suits polished pendants and ladies jewellery.

Silver Anchor Chain  – fine weight – 1.3mm width

Silver Anchor Chain – medium weight – 1.7mm width

18ct Gold Anchor Chain – fine weight – 1.2mm width

18ct Gold Cable Chain - medium weight - 2.0mm width

Silver Cable Chain – fine weight – 1.5mm width

Silver Cable Chain – medium weight – 2.0mm width

18ct Gold Cable Chain - medium weight - 2.0mm width

18ct Gold Cable Chain – medium weight – 2.0mm width

What is tarnish?

Tarnish is an unsightly yellow or to purple-black coating which develops over time on the surface of silver.  Lower carat golds can also tarnish, particularly 9ct gold as it has the highest silver content.

The modern world and the way we live means there is a lot of sulfur in the atmosphere and this causes tarnish.  Centuries ago silver kept its polish far longer as there was very little pollution. Household chemicals, hair products, perfumes, lotions, cosmetics, perspiration, rubber, latex, chlorinated water are all contributing factors.  The type of water in your area, the PH level of your skin and even the types of food you eat can effect how quickly your jewellery tarnishes.

We have detailed tips and advice on dealing with tarnish on our Jewellery Care page

How do I keep my jewellery looking like new?

We have detailed tips and advice on our JEWELLERY CARE PAGE

What are your opening hours?

Our shop is open daily from 9.15 am – 5.30 pm Monday to Saturday. Seasonal updates are available on our contact page.

Can I speak directly to the person who will design and make my jewellery?

Yes, please call in and our staff will be on-hand to answer any questions, offer ideas and consult with you.

Is my jewellery insured when it is with you?

Yes, our specialist policy ensures that all jewellery will be fully covered and secured.

Can you tell me the value of my jewellery?

All our engagement rings are supplied with an evaluation free of charge. For other Faller items our valuation charges vary depending on the piece being assessed.  Please contact us for further information.

Can you engrave my ring?

With any purchase of wedding rings we offer a complimentary ring engraving service. More details are available on our inside ring engraving page.
A variety of our jewellery can also be engraved and engraving options will be listed with each piece.

How long does it take to make a wedding band?

Simple bands can be same day/ next day but depending upon the complexity of the design, we allow 2-4 weeks from the day of ordering.  All work is done here at our workshop.

How do I know my ring size?

If you can’t call to our shop visiting a local jewellery store and have your finger size measured will give you a fairly accurate idea. There is sometimes one or two finger sizes variance between different stores due to slight differences in measuring equipment and methods.  The width of the ring and how curved the inside surface is will also affect size accuracy.

A wider ring requires a bigger finger size than a narrower ring.  A comfort fit ring with a curved inside surface goes on easier so can be half a size smaller than a flatter profiled ring.  Ideally call to Faller’s in person for the most accurate size. We can re-size most of our rings in our on-site workshop but please comfirm finger size in advance if you require one custom made.

How long does it take to have my ring sized and how much does it cost?

Your Faller ring can normaly be sized on the same day as purchased depending on the style, size and complexity of the design.
Ring resizing is done here at our workshop and starts at £15.00*. The price depends on the size, metal and complexity of the design.  Bring  your ring to our shop for a free inspection and quote.  *Prices correct for 2018

How often should I get my ring repolished?

How often rings will need to be repolished will depend on the wearer and the work they do.  As a general rule it is advisible to have rings checked by a professional every couple of years or so. Your Faller rings will be checked for signs of wear or damge and to ensure that the stones are still secure and then cleaned and polished.  There is a £6 charge for repolishing each item.

How long does it take to make an engagement ring?

Normally we take 4-6 weeks from agreeing the design,  to collection. We stock many designs here in our shop for you to try.

Do you repair jewellery?

We are happy to carry out repairs and maintenance on any piece of Faller jewellery bought from us. Charges start from £10 per item but will vary depending on the nature of the repair and will be quoted for on an individual basis, before any work is carried out. cIt takes 7 working days for most general repairs.  We endeavour to keep our charges as competitive as possible.  Some items of jewellery can be damaged or worn beyond repair.  Were the repair costs would outweigh the value of the item, our staff can advise on other options when this is the case.  We are not currently undertaking repairs on items bought elsewhere.

Can you use my ring to make a new one?

It may be possible to restyle your existing Faller jewellery. This is a service in which diamonds and natural gemstones already belonging to you and in some cases the metal too, can be re-modeled into a new contemporary piece of jewellery.  We are not currently undertaking restyles on items bought elsewhere.

Can you cut off my ring if it gets stuck?

Yes, we offer this service free of charge.